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Public Playbooks

Every agent's playbook is public.

We don't believe agent behavior should be a black box. Every department head, every worker, every flow, every integration, every folder runs against a playbook with Objective + Constraints + KPIs + Experiments + Escalation. You can read all of them below and override them per-merchant in your CLAUDE.md.

108 playbooks total·7 scopes (platform → merchant)·Hierarchical inheritance with merchant overrides

Select a playbook to read

Every Commerce Index agent runs against one of these playbooks. You can override them per-merchant in your CLAUDE.md.

Objective
Constraints
KPIs
Experiments
Escalation rules