Exception Radar
Capture exceptions, route approvals, and turn edge cases into precedent. Every exception you record becomes searchable precedent — and reduces repeats.
Why Exception Radar?
In real operations, edge cases aren't rare — they're the job:
- Inventory conflicts
- Ship-complete tradeoffs
- Expedite decisions
- Refund exceptions
- "Save this customer" overrides
Most teams resolve these in Slack and the knowledge disappears. Exception Radar turns those moments into durable assets.
Key Features
Capture your next cancellation override, expedite decision, or refund exception with structured reason codes and notes.
Route exception approvals into Slack for fast approve/reject decisions. Keep your team aligned without leaving their workflow.
Turn resolved exceptions into reusable precedent. Future similar cases can cite and apply the same decision.
Search your precedent library when facing a new edge case. Apply existing precedent to handle it faster and more consistently.
Exception Lifecycle
Log Exception
Record the exception with type, severity, order reference, and rationale.
Request Approval (Optional)
Send to Slack for manager/team approval. Decision is captured automatically.
Resolve & Close
Apply the decision and mark as resolved. Add outcome notes if needed.
Mark as Precedent
If this is a reusable pattern, mark it as precedent for future cases.
Common Exception Types
Cancellation Override
Customer requests cancellation after cutoff
Expedite Request
Urgent delivery needed beyond normal SLA
Refund Exception
Full/partial refund outside standard policy
Inventory Hold
Reserve inventory for specific customer/order
Price Adjustment
Manual pricing override after checkout
Shipping Override
Special routing or carrier exception