Promise Health Dashboard
Monitor and improve your promise-keeping performance — cancellations, backorders, and late/partial fulfillment. See what's breaking, why it's happening, and what it's costing you.
What is Promise Health?
Commerce runs on promises: "In stock." "Delivers by Friday." "Ready for pickup."
When those promises break, you don't just lose an order — you lose trust, time, and margin.
Promise Health makes promise-keeping measurable with:
- A Promise Integrity Score (0-100)
- The drivers behind breakage
- A benchmark against peers
- An impact estimate that quantifies leakage
Key Metrics Explained
A 0–100 score based on weighted promise breaks over your selected window. Higher is better. Severe events (cancellations, hard backorders, late/partial) weigh more than minor issues.
Number of orders observed in this window. Each order represents a customer promise (availability, delivery, or pickup expectation).
Weighted promise breaks per promise. Severity-adjusted: high-impact events count more than low-impact events.
Percentage of urgency-tagged orders that missed their stated deadline. This requires urgency tagging (e.g., gift/life-event deadline) to be enabled.
Dashboard Tabs
What's breaking? The biggest contributors to promise breaks in this window.
Cancellations
Orders canceled after confirmation — high trust and margin damage.
Backorders
Items sold without reliable availability — a leading indicator of inventory promise issues.
Late / Partial
Partial shipments or late fulfillment that trigger repeat contacts, refunds, or churn risk.
Support Cost
Estimated support burden driven by disappointment events. Modeled using your assumptions.
What do I do next? Actionable recommendations based on your top drivers.
Each playbook shows why it matters and provides recommended actions. You can:
- • Mark as Adopted — We'll track your score and trends after this change
- • Create Task — Send this playbook to your team
- • Request Slack Approval — Route exception approvals into Slack
Disappointment trends over time. Track promise breaks by severity and driver.
Events Over Time: Promise breaks by severity (low/med/high)
Driver Distribution: Which drivers dominate your breakage profile
Severity Guide: High = strongest trust/margin damage • Medium = meaningful operational friction • Low = minor but worth reducing at scale
How do you compare? Compare your promise health to similar merchants (privacy-safe cohorts).
Your position shows whether you're in the Top Quartile, Above Median, Below Median, or Bottom Quartile.
Privacy Note: We publish cohort benchmarks only when 30+ similar merchants exist. This protects privacy and keeps benchmarks statistically meaningful.
What's this costing you? Estimated revenue impact from promise breaks (30-day window).
Estimated Monthly Loss: Leakage from cancellations, backorders, promise breaks, and support
Potential Savings: If playbooks reduce breaks by your expected reduction %
Annual Savings Potential: Projected yearly savings based on current trend
Assumptions: You can edit GM%, Support cost/ticket, Tickets/disappointment, and Expected reduction to better match your business.
Upgrade Path
Promise Health Check
- • Promise Integrity Score (7/30 days)
- • Top promise-break drivers
- • Weekly digest (in-app)
Ops Intelligence — $79/mo
- • Everything in Free
- • Benchmark vs similar merchants
- • Impact estimator + editable assumptions
- • Trends dashboard (severity + driver distribution)
- • Exception Radar (view + basic capture)
Decision Graph + Slack — $299/mo
- • Everything in Starter
- • Slack approvals (approve/reject in channel)
- • Approval queue + bulk re-request + snooze + reminders
- • Precedent library (mark/cite/apply)
- • Decision trace capture (Slack + UI)